Drivers' Draw · Solvo Solutions Ltd
Complaints Procedure
Last updated: 5 October 2026
Our Commitment
We take all complaints seriously and aim to resolve them quickly and fairly. If you are unhappy with any aspect of our service, please let us know.
How to Complain
You can make a complaint by:
- Email: support@solvosolutions.co.uk (include "COMPLAINT" in the subject line)
- Post: Complaints Department, Office 116 Regents Pavilion, Moulton Park Industrial Estate, Northampton, NN3 6BJ
Please include:
- Your full name and contact details
- A description of your complaint
- What outcome you would like
- Any relevant reference numbers
What Happens Next
- We will acknowledge your complaint within 5 business days
- We aim to resolve complaints within 8 weeks of receiving them
- We will keep you updated on the progress of your complaint
- You will receive a final written response setting out our findings
If You're Not Satisfied
If you are not satisfied with our response, or if we have not resolved your complaint within 8 weeks, you can refer your complaint free of charge to the Financial Ombudsman Service (Claims Management Ombudsman), the independent body that handles complaints about FCA-authorised claims management referral services.
Financial Ombudsman Service
Harbour Exchange Square, London E14 9SR
Phone: 0800 023 4567
Email: complaint.info@financial-ombudsman.org.uk
Website: cmc.financial-ombudsman.org.uk
You must refer your complaint to the Financial Ombudsman Service within 6 months of the date of our final response. The Financial Ombudsman's service is free to consumers.
Complaints About the Prize Draw
If your complaint is about the prize draw itself and you are not satisfied with our response, you can contact the Advertising Standards Authority at asa.org.uk.
Complaints About Parker Kerrigan
If your complaint is about Harcus Parker Limited, trading as Parker Kerrigan - for example, about how they are handling your claim, their fees, or their service - please raise it with Parker Kerrigan directly in the first instance.
If you are not satisfied with Parker Kerrigan's response, complaints about solicitor services can be referred to the Legal Ombudsman. Contact: 0300 555 0333, enquiries@legalombudsman.org.uk, legalombudsman.org.uk.